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Social Yachts GUEST EXPERIENCE & FEEDBACK

Social Yachts — Verified Yacht Reviews and Ratings

The experience platform where verified guest reviews and ratings are managed from one place.

Verified reviewsOne booking one reviewOperator replyComplaint process
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Verified reviews
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Most yacht reviews on the internet cannot be verified. Social Yachts solves that at the source: a review can only come from a completed, confirmed booking, and each booking produces exactly one review.

The operator cannot delete a review; they can reply, or raise a complaint if a rule has been broken. The decision to hide a review goes through an independent review step. The average rating is calculated only from verified, active and unhidden reviews.

TRUST RULES

A design that closes ratings to manipulation

01
✓

The tour must be finished

The review form opens only for tours whose end date has passed.

02
①

One booking, one review

Uniqueness is enforced at database level.

03
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Two entry paths

An email invitation link or the on-board voucher flow.

04
✎

Operator reply

The operator cannot delete a review; they reply or raise a complaint.

05
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Independent decision

Hiding is only decided through complaint review.

06
★

Clean average

The rating is calculated only from verified, published reviews.